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  • What services do you offer?
    We offer a wide range of services, including airport transfers, corporate transportation, one-way, round-trip, and hourly chauffeur services, weddings, proms, yachts, cruise ports, and special event transportation.
  • Is there a fee for meet-and-greet service?
    We don't charge extra for meet-and-greet services. Our chauffeur will meet you at the designated area with a sign displaying your name, assist with your luggage, and escort you to the vehicle.
  • What are the hours of operation?
    We are at your disposal 24 hours a day, 7 days a week, 365 days a year.
  • Can I make special requests for my trip?
    Of course! Our goal is to provide you with exceptional service that satisfies your unique and individual needs. We can provide you with special requests such as drinks, decorations, and others. Please let us know about your special requirements when booking.
  • What happens if my flight is delayed?
    We track all incoming flights to ensure timely pick-up. If your flight is delayed, your chauffeur will adjust the pick-up time accordingly. Please inform us of any significant changes to your flight schedule.
  • What amenities are provided in the vehicles?
    Our vehicles come with various amenities, such as complimentary bottled water, charging ports, Wi-Fi, climate control, an entertainment system and luxurious seating. Specific amenities may vary by vehicle type.
  • Are your services available during holidays?
    Yes, our services are available 24/7, including holidays. However, we recommend booking in advance during peak times to ensure availability.
  • How do you handle traffic delays or road closures?
    Our chauffeurs are experienced in navigating traffic and will use alternative routes to ensure timely arrival. We monitor traffic conditions in real-time to avoid delays.
  • Can I make stops during an one-way transfer?
    You can request additional stops using the quote form, by email, or by speaking directly to your chauffeur. We offer one complimentary short stop for up to 15 minutes within a certain distance from the main route. Additional stops or longer stops will incur extra charges. If you require many or extended stops, it is strongly advised to book an hourly service to ensure the chauffeur is available.
  • How do you handle special requests for corporate clients?
    We offer customized services for corporate clients, including custom billing solutions, digital branding, and corporate account setup. Please contact us for more details.
  • What if my chauffeur is late?
    Punctuality is a top priority for us and our chauffeurs will arrive at the pickup location 15 minutes before your booking time. In the rare event that your chauffeur is late, we will inform you immediately and provide updates on the estimated arrival time.
  • How can I contact customer service?
    You can reach our customer service team by phone, email, or through the contact form on our website.
  • How do I provide feedback about my experience?
    We appreciate your opinion. You can provide feedback through our website, Google, TripAdvisor, Yelp, or by email. Your input helps us improve our services.
  • How do I make a reservation?
    Reservations can be made through our website, email or by phone. Simply provide your details and confirm your booking.
  • How far in advance should I book my limo?
    Although we do accept last-minute bookings, we recommend making reservations at least 24-48 hours in advance to ensure vehicle availability.
  • Can I book a vehicle per hour?
    Yes, our vehicles can be booked by the hour and the fee depends on the size and model of the vehicle. We require a minimum of 3 hours for the hourly service.
  • Can I book a limo for a photo shoot or film production?
    Yes, our vehicles are available for photo shoots, film productions, and other media projects. Please contact us for rates and availability.
  • What if I need a last-minute booking?
    While we recommend booking in advance, we understand that plans can change. We will do our best to accommodate last-minute bookings based on vehicle availability.
  • How do I know my reservation is confirmed?
    Once you make a reservation, you will receive a confirmation email or text message with your booking details. Please review the information and contact us if you have any questions or need to make adjustments.
  • Can I make changes to my reservation after booking?
    Yes, you can make changes to your reservation. Please contact us as soon as possible to update your booking. Note that changes are subject to availability and could result in additional charges, especially if switching to a different destination.
  • Can I book a limo on behalf of someone else?
    Yes, you can book a limo on behalf of someone else. Please provide the passenger’s details and any special instructions when making the reservation.
  • When will I receive the chauffeur’s contact information?
    You will receive an email and text message one day before the pickup with the chauffeur's name and phone number.
  • How much do your service cost?
    The price will change based on the number of people, the distance to your destination, and the type of service, whether it is a transfer or an hourly service. For accurate pricing information, you are free to request a quote at anytime.
  • Is a deposit required for hourly service?
    To reserve our hourly services, a minimum of a 3-hour deposit will be charged. If you require more than 3 hours, the additional time will be billed once the service is complete.
  • What payment methods do you accept?
    We accept all major debit and credit cards, including Visa, Mastercard, Discover, Maestro, Diners Club, and JCB. We also accept PayPal, Venmo and ATH Móvil.
  • Are there any hidden fees I should be aware of?
    No, our pricing is transparent. Any additional charges, such as for extra stops, waiting time, or special requests, will be clearly communicated during the booking process.
  • Are your vehicles insured?
    Yes, all the vehicles are fully licensed and insured.
  • What type of vehicles do you have?
    Our fleet includes luxury SUVs and executive vans. All vehicles are equipped with modern amenities for your comfort and convenience.
  • What if I leave something in the vehicle?
    We are not responsible for lost or damaged items left in our vehicles. If you leave an item in one of our vehicles, please contact us immediately. We will make every effort to locate and return your belongings as quickly as possible.
  • Are your vehicles equipped with Wi-Fi?
    Yes, some vehicles are equipped with Wi-Fi to ensure you stay connected during your ride. Please let us know if you require this service when making your reservation.
  • Are you chauffeurs professionally trained and licensed?
    Yes, our chauffeurs are professionally trained and licensed by the NTSP.
  • Do you provide child safety seats?
    Children's car seats are available upon request, with an additional $10.00.
  • Are pets allowed inside the vehicles?
    Certainly. We recommend using a pet carrier or a leash to ensure their safety. Please let us know the number of pets accompanying you in the information box on the quote form.
  • What is your cancellation policy?
    Cancellations made at least 24 hours before the scheduled pick-up time are eligible for a full refund. Cancellations made within 24 hours may incur a cancellation fee equivalent to 35% of the total booking cost.
  • Are there any exceptions to the cancellation fee?
    Exceptions to the cancellation fee may be made in cases of emergencies, severe weather conditions, or other unforeseen circumstances. Please contact us to discuss your situation.
  • How do you handle no-shows?
    A no-show occurs when the passenger does not arrive at the designated pick-up location within the complimentary waiting time and has not contacted us. No-shows are charged the full fare for the booking.
  • Is smoking allowed in the vehicles?
    No, all our vehicles are non-smoking to ensure a clean and pleasant environment for all passengers. This also includes e-cigarettes. We appreciate your cooperation in adhering to this policy.
  • Can I bring food into the car?
    Eating is not allowed in our cars since we value hygiene in our service. Food leaves behind smells and stains that can be challenging to eliminate. An extra fee will apply if the vehicle needs to be cleaned because of spilled food or drinks.
  • What measures do you take for passenger safety?
    The safety of the passengers is our first concern. Our vehicles are regularly maintained and inspected. Chauffeurs follow all traffic laws and safety standards, go through proper training, and have their backgrounds checked.
  • How long does my chauffeur wait for me?
    For airport pickups, a complimentary wait time of 1 hour is provided for domestic flights and 1.5 hours for international flights. This includes time spent waiting for flights to land and passengers to clear customs. After this period, waiting time will be charged at 1 full hour of service. For pickups at other locations, the complimentary waiting time is 20 minutes. At the end of your grace period, you will be charged $1.40/minute for the wait time. Waiting time will begin after the scheduled pickup time and after the actual landing time of your flight, for airport pickups. Your ride will be canceled without refund if we don’t hear from you after your grace period has ended.
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